Well, a few months back I submitted the claims for the new kids' eye exams at Wally World. No biggie. Well, they came back rejected. Called benefits and asked what was going on. They got straight on it as did the vision insurance people. That company is called VSP. Turns out, we have too many in our family to go on the same account. So, each time, someone gets bumped off and has to be reloaded in the system. Well, since they can't redesign the system just for us, they found another way. And promptly I might add. They assigned us a special liason to handle our vision claims so no one would ever get dropped off. Lady's name was Amber. She contacted me right away, gave me her info and how to handle all the claims so there would be no problems whatsoever. In addition, she never talked mean to me or asked me a dozen questions or anything like that. She was patient, kind and extremely helpful. And very prompt! I was really amazed. I used to work in the business world (Merill Lynch) and dealt w/ customers all day long. Amber couldn't have been nicer to us in the way she handled it all.
The other day, we received a box in the mail. Kids all gather around any time a package is delivered. LOL. It is exciting, especially, if you're not expecting one. This package came:
A bunch of goodies from VSP! Couldn't believe it.
Stacks of lens cleaning clothes which we use often. And all those orange things, those are repair kits for glasses! Those are priceless in this house full of kids who break glasses.